RETURN VIA POST (GDEX) – ONLINE PURCHASE ONLY
For your convenience, we can also pick up your item(s) purchased online via our courier partner, GDEX.
Please follow the steps below for your returns:
Fill out the Return Form (included at the bottom of your invoice).
Contact our customer care center at +03 7804 3636 or send an email to [email protected] to lodge a return.
We will arrange the date and time for our courier partner to pick up the parcel. Be at your specified location on the allocated date and time for courier collection.
Please remember to include your Return Form in the parcel.
Hand over the parcel to our courier partner.
Customer care center operation hours:
Monday to Friday - 9:00AM to 6:00PM
Saturday, Sunday, and Public Holidays - Closed
Expect delay in replies for enquiries made during non-operating days.
Please allow 10 to 14 business days for your return to be processed after we received the item(s). Refund will be made to your original mode of payment if the returned item(s) met the Return Policy requirements above.
Download and fill in the return form
Please be informed that our customer care center will contact you further for additional information. Refund might take longer than 14 business days if there is a delayed in reply.